About Us
Who We Are
At Golden Horse Hotel, we have become one of the Region’s leading Hotels by following a fairly simple philosophy–offer a product of outstanding quality with equally outstanding values. The simplicity of that principle is backed up by a lot of hard work and experience. Golden Horse Hotel provides many services for it clients such as Bed and breakfast, conference, event hosting and various other services for other business on request. Currently, we provide services for companies, institutions and organizations.
Our Employees
We understand that the employees are the hotels front-line ambassadors. And we treat them with the same high level of consideration that we treat customers with. We provide comprehensive, ongoing training to assure their job and guest-related skills remain at the highest levels. Employees are evaluated regularly for their performance and rewarded for their outstanding service with incentives to keep our guest-relations program at the top of the industry.
Our Management
To achieve peak efficiency, we support all our employees and general managers through the provision of routine management services including auditing, payroll, invoicing, taxes, insurance, budgets, legal services and training for each department. In short, our management formula means “at Golden Horse Hotel, success checks in for an extended stay.”
Dedication
we approach each customer with a total dedication to excellence, which is reflected by each employee on every level. Every potential customer is carefully evaluated by Golden Horse Hotel through a method developed and tested over years of experience. We connect with other share our passion for excellence in the Hospitality Industry
Marketing/Advertising
In addition we use individual sales & marketing efforts, we maintain a corporate marketing department that coordinates Regional and National marketing opportunities that benefit each us individually and collectively. Our in-house advertising crew produces and places Golden Horse Hotel advertising, ensuring continuity among the different media platforms and increasing purchasing power for media buys. They are also responsible for our web design and public communications.
Satisfaction
With our management experience, we have learned that customer satisfaction can be summed up in three words--details, details, details. We have achieved superior levels of customer satisfaction by paying attention to the finest details in everything we do. That's how we have developed exceptional levels of repeat business. We know what is important to both business and pleasure travelers, and we deliver it. From the amenities and warm, homey interiors, to the meticulous maintenance program, this goes the extra mile to make your stay at Golden Horse Hotel memorable experience. At Golden Horse Hotel, we accept nothing less than "Complete Customer Satisfaction... First Time, Every Time!"
